How to fix unresponsive touch screen on Android phone
When using your phone, make sure that your hand is clean and dry. If the touch screen still hasn't any reaction, just follow the guide to solve touchscreen not working problem.
1. Outside environment causes the screen becomes less sensitive.
● Magnet affects your phone causes the touch screen not working properly. Therefore, keep your phone far away from the magnetic field.
● Static electricity, sweat, and oil on your hand result in the phone has no response to your touching. Make sure your hand is clean and dry and free from static before touching the screen again.
● It's affected by electric current. Unplug your Android phone from the power source to stop charging, then the phone will get rid of the dead touch screen situation.
● Smartphone at especially high or low temperature is easy to get an unresponsive touch screen. So do not use your phone in the situation.
2. The phone crash lead to the touch screen not working.
Firstly, hold and press the power button to restart the Android phone, then your phone may back to normal. However, the touch screen may still not working properly after restarting. In such situation, try to boot the phone into Recovery Mode to solve this issue:
● Long press the power button to power off the smartphone;
● Press and hold the power button and volume UP button (some phones use power button volume Down button) at the same time;
● Afterwards, release the buttons after an Android icon appears on the screen;
● Use the volume buttons to choose "wipe data/factory reset" and press the power button to confirm. Select "Yes - delete all user data" and confirm, then choose "Reboot system now" option using volume button and confirm.
However, the factory reset will lose all data on your phone, including photo, message, installed app, contact, etc. Therefore, consider clearly before using this method. (If you don't want to factory reset your phone in recovery mode, you can try waiting the phone runs out of power, then charge it for a while, power on your phone. After that, backup the data on your cell phone, then factory reset your phone in settings.)
3. App problems cause phone touch screen not working.
If you are using an app and the touch screen is unresponsive, there are three situations that app results in touch screen not working:
● Malicious app infects the phone system, which leads to an unresponsive touch screen. Therefore, kill or remove the virus to fix your phone.
● The app is too big, which is unaffordable for the phone system, thus it will slow down system speed, or even cause the screen not respond to any action. Uninstall the app to make the phone works properly.
● Some apps do not support touch screen, so you cannot use the apps with a touch screen phone.
4. Personal settings make the system disorder.
Some personalize settings may disorder phone system and leads touch screen hasn't any reaction. If the phone touch screen is completely unresponsive, factory resetting the Android device in Recovery Mode may help:
● Long press the power button to power off the smartphone;
● Press and hold the power button and volume UP button (some phones use power button volume Down button) at the same time;
● Afterwards, release the buttons after an Android icon appears on the screen;
● Use the volume buttons to choose "wipe data/factory reset" and press the power button to confirm. Select "Yes - delete all user data" and confirm, then choose "Reboot system now" option using volume button and confirm.
However, the factory reset will lost all data on your phone, including photo, message, installed app, contact, etc. Therefore, consider clearly before using this method. (If you don't want to factory reset your phone in recovery mode, you can try waiting the phone runs out of power, then charge it for a while, power on your phone. After that, backup the data on your cell phone, then factory reset your phone in settings.)
5. Firmware update failure causes the phone screen not working.
The phone failed to update because of internet disconnect or other problems, results the system is damaged and the phone cannot use touch screen. Thus, you can go to the official website of your phone to find its update firmware, or ask your seller directly for the firmware.
If the touch screen doesn't back to normal after trying above methods, maybe the touch screen is broken. You can bring it to a local fixing store to repair the phone, or contact the aftersale service for help.
For Gearbest customers: If you've purchased the Android phone from us and the post doesn't solve your problem, please do not hesitate to get in touch with us. Just fill in the ticket with your questions at our Support Center and send it to us. We will do our best to deal with your problem as soon as possible.